两心评估员工满意度,患者安全和治疗质量:比较不同的健康信息系统 (HIS) 解决方案
Matthias Brand1, Felix Boehm1, Udo X Kaisers2
1Department of Otorhinolaryngology, Head and Neck Surgery, Ulm University Medical Center, Ulm, Germany.
BMC health services research
|November 18, 2025
概括
定制医疗信息系统 (HIS) 与多式联络系统相比,提高了医疗保健工作者的满意度和护理质量. 统一的HIS解决方案提高了可用性和工作流程支持,这对于医疗保健的数字化转型至关重要.
科学领域:
- 数字健康数字健康
- 医疗信息学 医疗信息学
- 医疗保健管理的管理
背景情况:
- 医疗保健过程的数字化可以提高用户满意度,患者安全和治疗质量.
- 存在各种健康信息系统 (HIS) 方法,从多式联运系统到统一系统.
研究的目的:
- 评估两个不同的临床HIS类型的感知可用性,质量和合规性.
- 将多式联运HIS与统一的,定制的HIS解决方案进行比较.
主要方法:
- 这是一项涉及德国大学医院57名医生和护士的横截面双中心研究.
- 多模式HIS平台与统一的,定制的HIS用于耳鼻喉科的比较.
- 标准化61项问卷和曼-惠特尼U测试用于数据分析.
主要成果:
- 医疗保健专业人员报告说,随着多式联络医疗系统的使用,患者的满意度,感知到的患者安全和治疗质量显著下降.
- 定制的HIS在可用性和工作流支持方面得到了更积极的评价.
- 德国需要做出重大努力,以创建具有跨专业能力的统一数字HIS.
结论:
- 从医疗保健工作者的角度来看,统一和定制的HIS提供了感知优势.
- 这些系统有可能提高员工的满意度和整体护理质量.
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