制定最佳实践原则,以加强与来自不同文化和语言背景的癌症服务消费者的接触
Ashfaq Chauhan1, Bronwyn Newman1, Melvin Chin2
1Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Macquarie University, Level 6, 75 Talavera Road, Macquarie Park, NSW 2109, Australia.
概括
这项研究开发了10个基于共识的最佳实践原则,以改善澳大利亚癌症服务中消费者与文化和语言多样性 (CALD) 社区的互动. 这些原则旨在加强参与医疗服务决策.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 消费者参与度 消费者参与度
- 健康 公平 卫生 公平
背景情况:
- 消费者与文化和语言多样性 (CALD) 社区的接触是澳大利亚医疗服务决策的优先事项.
- 缺乏确立的机制来有效运行这种参与.
研究的目的:
- 制定基于共识的最佳实践原则,让CALD社区参与癌症服务层面的消费者参与活动.
- 解决关于包容性卫生服务参与的实践实施战略的知识差距.
主要方法:
- 采用了德尔菲研究方法.
- 这涉及到一个利益相关者研讨会,以产生初始原则,其次是两轮的共识调查与符合条件的参与者.
主要成果:
- 开发了最初的22个最佳实践陈述.
- 在两轮调查中,共收到了113个回复.
- 在分析评级和定性反后,就10个最终的最佳实践原则达成共识.
结论:
- 开发的10个最佳实践原则提供了一个框架,以加强消费者与癌症服务中的CALD社区的参与.
- 这些原则旨在补充现有的战略,并促进在澳大利亚的卫生服务决策中公平参与.
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