护士对促进急诊室语言接入的看法:一项定性研究
Daniel Cordova1,2, Jesus R Torres2,3,4,5, Shiou Udagawa3
1Charles R. Drew University of Medicine and Science, Los Angeles, California, United States of America.
PloS one
|November 20, 2025
概括
护士们在急诊室发现了非英语语言偏好患者的语言服务障碍. 通过使用行为变化轮来开发干预措施,以改善语言辅助的获取和患者的结果.
科学领域:
- 医疗保健的沟通 医疗保健的沟通
- 护理实践的护理实践
- 卫生公平性健康公平性
背景情况:
- 患有非英语语言偏好 (NELP) 的患者因医疗保健中的语言服务不足而面临负面影响.
- 语言辅助的使用不足仍然存在,特别是在快节奏的急诊室 (ED) 设置中,护士管理关键通信.
研究的目的:
- 探讨急诊部 (ED) 护理人员在获取语言服务的障碍和促进者的观点.
- 开发基于证据的干预措施,旨在增加ED患者使用语言服务的使用率.
主要方法:
- 一项定性研究涉及36次采访ED注册护士,执业护士和护士助理.
- 行为变化轮 (BCW) 框架被用来识别障碍和促进者,然后将它们映射到干预功能中.
主要成果:
- 在BCW类别中确定了口译员访问的障碍和促进者:能力,机会和动机.
- 建议的干预措施包括环境重组 (例如,为远程口译设备提供专用空间),标准化培训和培养护理语言获取冠军.
结论:
- 确定了护理对语言访问障碍和促进者的观点,并利用它们来构建有针对性的干预措施.
- 这些干预措施为ED管理人员提供了一个框架,以减少对语言服务的不充分使用,并减轻NELP患者的负面结果.
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