准备最坏,希望最好:关于医疗保健工作场所暴力的定性研究
John Haymore1, Judy Sun2, Dennis Barber3
1Troy University , Troy, Alabama, USA.
International journal of health care quality assurance
|November 21, 2025
概括
本研究探讨了医疗保健员工如何应对工作场所暴力 (WPV). 调查结果为组织提供了通过解决WPV来改善员工福祉和绩效的策略.
科学领域:
- 医疗保健管理的管理
- 职业健康心理学 职业健康心理学
- 组织行为 组织行为
背景情况:
- 职场暴力 (WPV) 是医疗保健机构的一个重要问题,影响员工福祉和组织绩效.
- 现有的研究往往忽视了经历WPV的医疗保健工作者的微妙应对机制和支持需求.
研究的目的:
- 探索医疗保健员工如何处理和应对工作场所暴力 (WPV).
- 在WPV的背景下,确定改善员工和组织绩效的有效策略.
主要方法:
- 采用认知适应和社会交流理论的定性研究.
- 采访了医疗保健工作者,详细介绍了口头,身体和心理暴力的经历.
- 分析应对机制和感知到的组织支持.
主要成果:
- 医疗保健工作者从患者,家人和同事那里体验到各种形式的WPV.
- 应对策略各不相同,组织支持在减轻WPV影响方面发挥着至关重要的作用.
- 提供了预防性和反应性组织策略的建议.
结论:
- 医疗机构必须实施全面的工作场所暴力预防计划 (WVPP).
- 加强选择,保密报告,威胁管理团队和持续支持是必不可少的.
- 解决WPV对于员工的心理健康,身体健康和整体组织绩效至关重要.
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