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均衡记分卡作为中国城市医疗团体的战略管理工具:一项实验性研究
Li-Li Huang1, Binliang Wang1, Weiwei Hu1
1Taizhou First People's Hospital , Taizhou, China.
International journal of health care quality assurance
|November 24, 2025
概括
均衡分数卡 (BSC) 改善了城市医疗小组 (UMG) 的表现,增加了患者获取和技术采用,同时降低了成本. 这种数据驱动模型提高了医疗保健中的资源分配和系统效率.
科学领域:
- 医疗保健管理的管理
- 性能测量 性能测量 性能测量 性能测量 性能测量
- 医疗保健服务研究 医疗服务研究
背景情况:
- 中国的城市医疗团体 (UMG) 面临着资源分散和协调不良的挑战.
- 需要有效的管理策略来改善UMG内部的资源分配和系统效率.
研究的目的:
- 将平衡成绩表 (BSC) 纳入 UMG 的医疗服务质量管理.
- 为了验证BSC在UMG中实施的可行性.
- 提高中国城市医疗保健系统的资源配置和系统效率.
主要方法:
- 从2021年到2024年在江的UMG进行了一项回顾性研究.
- 开发了一个基于BSC的战略管理模型,重点关注四个方面:财务,客户,内部流程和学习与增长.
- 根据BSC理论和UMG的运营需求,选择了关键绩效指标.
主要成果:
- 县内访问率增加了36.35% (p < 0.001),糖尿病管理率增加了13.79% (p < 0.001).
- 分支机构的新技术增长了66.67%,而分支机构门诊和住院费用分别下降了20.68%和23.96%.
- 总医院门诊费用增加了14.36%,高血压管理没有显著变化 (p = 0.145).
结论:
- 在推动UMG平衡增长方面,BSC整合表现出有效性.
- 该研究提供了一个数据驱动的战略模型,用于改善UMG的资源分配和实现公平的医疗保健.
- 这项研究将BSC的应用扩展到综合医疗保健系统,并为中等收入国家医疗保健改革提供了一个框架.
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