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监督,代理和同事支持家庭护理工作者的作用
Hayley P Gleason1, Edward Alan Miller2, Pamela Nadash3
1Colorado Department of Health Care Policy & Financing, Denver, USA.
概括
家庭卫生助理 (HHA) 需要在工作场所得到强有力的支持,特别是从办公室工作人员和监督人员那里. 改善这些关系是提高HHA工作满意度和保留率的关键.
科学领域:
- 医疗保健管理的管理
- 社会科学 社会科学 社会科学
- 工作场所心理学 工作场所心理学
背景情况:
- 家庭卫生助理 (HHA) 在独立环境中提供基本护理.
- 了解HHA工作场所的经验对于改善护理质量和员工留守至关重要.
- 由于他们的独立工作环境,HHA面临着独特的挑战.
研究的目的:
- 探讨家庭卫生助理 (HHAs) 如何看待他们从同事,主管和机构获得的支持.
- 确定各种支持系统对HHA整体工作场所体验和工作满意度的影响.
主要方法:
- 在马萨诸塞州的四个家庭护理机构中,与HHA进行了六个焦点小组.
- 机构的选择反映了HHA工作满意度水平的范围.
主要成果:
- 与办公室工作人员和护士监督员的积极关系被确定为HHA对支持感知的关键因素.
- 代理机构员工的高流动性会对HHA的支持感和工作表现产生负面影响.
- 由于他们的独立工作,HHA需要独特的工具和情感支持.
结论:
- 与住院护理工作者相比,家庭卫生助理 (HHA) 具有独特的支持需求,这是由于其自主角色.
- 加强与机构员工和主管的关系对于提高HHA工作满意度至关重要.
- 专注于关键关系的有针对性的支持干预措施可以提高HHA保留率和工作满意度.
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