护士之间冲突的预测因素及其与人格特征的关系
Ivana Jelinčić1,2,3, Željka Dujmić2,3,4, Ivana Barać3
1University Hospital Centre Osijek, J. Huttlera 4, 31 000 Osijek, Croatia.
Nursing reports (Pavia, Italy)
|November 26, 2025
概括
人格特质显著影响护理冲突. 高度的神经症会增加冲突,而良心可以减少冲突,影响团队动态和护理质量. 了解这些特征对于更好的冲突管理策略至关重要.
科学领域:
- 护理 护理 护理
- 心理学 心理学 心理学
- 组织行为 组织行为
背景情况:
- 由于沟通不良和压力,人际冲突在护理中很常见.
- 人格特征,特别是五大模式,影响了解决冲突的方法.
- 了解这些特征对于制定医疗保健中有效的冲突管理策略至关重要.
研究的目的:
- 调查护士之间的团体内冲突.
- 识别冲突类型并检查预测因素,包括社会人口统计学因素和人格特征.
- 提供针对性干预和改善护理团队动态的见解.
主要方法:
- 在Osijek大学医院中心进行的横截面研究 (2024年3月至8月).
- 通过调查问卷收集的数据评估了过程冲突,五大性格特征和人口统计数据.
- 统计分析包括描述性统计,相关性和线性回归.
主要成果:
- 在团队冲突类型中发现了显著的差异.
- 神经症与冲突增加相关,而良心与冲突减少相关.
- 专业能力与后勤冲突有积极的相关性;人格特征解释了冲突差异.
结论:
- 在护理工作中,与任务相关的冲突往往来自沟通问题和高标准的护理.
- 神经主义会对团队动态产生负面影响;认真可以减少冲突,但如果预期没有实现,可能会导致问题.
- 冲突管理教育和明确的角色定义可以提高团队合作和护理质量.
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