从生成性AI寻求情绪和心理健康支持:对聊天GPT用户体验的混合方法研究
Xiaochen Luo1, Zixuan Wang2, Jacqueline L Tilley3
1Department of Counseling Psychology, Santa Clara University, 500 El Camino Real, Santa Clara, CA, 95053, United States, 1 408-551-1603.
JMIR mental health
|November 28, 2025
概括
生成型人工智能 (GenAI) 越来越多地用于心理健康支持,大多数用户发现它对各种情绪和心理社会需求有帮助. 需要进一步的研究来了解它的影响,并促进人工智能素养.
科学领域:
- 心理健康技术 心理健康技术
- 医疗保健中的人工智能
- 人与计算机的交互
背景情况:
- 生成型人工智能 (GenAI) 介绍了一种新的,但仍有争议的,用于心理健康应用的工具.
- 人工智能的整合到心理健康支持中,引发了关于用户体验和有效性的问题.
研究的目的:
- 调查个人使用ChatGPT (GenAI模型) 进行持续的情感和心理健康支持 (EMS) 的经验.
- 了解使用GenAI用于心理健康需求的动机,情绪反应和感知到的帮助性.
主要方法:
- 全球对270名成年参与者进行调查,他们经常使用ChatGPT进行EMS.
- 使用频率和有用性的定量评估,以及对治疗目的和用户体验的定性主题分析.
主要成果:
- 参与者使用ChatGPT满足各种需求,从临床支持 (诊断,精神教育) 到心理社会福祉 (陪伴,指导).
- 用户报告了一系列情绪,并发现ChatGPT总体上是有帮助的,引用情感支持,专业性和自由表达作为关键好处.
- 报告的缺点包括肤浅的情感参与和可变的信息质量.
结论:
- 基因人工智能正在成为心理健康的流行自助工具,模糊了正式护理和非正式支持之间的界限.
- 了解人类-GenAI交互动态对于道德实施至关重要.
- 促进人工智能素养和道德意识对于最大限度地提高人工智能在心理健康方面的好处和减轻风险至关重要.
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