为与老年人工作的护士提供谈判和争议解决培训
Jennifer Woodward1, Anna Liggett, Mobola Campbell
1Author Affiliations: Geriatric Medicine, Northwestern University Feinberg School of Medicine, Chicago, Illinois (Dr Woodward, Dr Liggett, Ms Lucchese, Ms Ramirez-Zohfeld, Dr Lindquist); and Division of Hospital Medicine, Mayo Clinic, Jacksonville, Florida (Dr Campbell).
Journal of nursing care quality
|December 1, 2025
概括
护士报告说,他们经常与老年人发生冲突. 谈判和争议解决 (NDR) 培训显著改善了护士的表现.
科学领域:
- 老年人护理医院 老年人护理
- 护理教育的教育.
- 解决冲突的解决方案
背景情况:
- 老年人经常面临复杂的护理决策.
- 患者与护士之间的冲突源于错误的护理建议和患者的偏好.
- 在老年护理中,有效的沟通策略至关重要.
研究的目的:
- 评估一项针对护士的新谈判和争议解决 (NDR) 培训计划.
- 为护士提供实用技能,以管理老年护理中的患者护士冲突.
- 评估NDR培训对护士谈判知识和信心的影响.
主要方法:
- 护士参加了一个90分钟的谈判和争议解决 (NDR) 培训课程.
- 进行了一项混合方法调查,以评估培训的有效性.
- 收集和分析了定性和定量数据.
主要成果:
- 所有参与的护士都报告说,他们经常与老年成人患者发生冲突.
- 大多数护士 (66%) 的基线谈判知识有限.
- 在培训后,所有护士都报告了中等或更高的谈判知识,高度满意并打算应用技能.
结论:
- 谈判和争议解决 (NDR) 培训是护士的一个可行的干预措施.
- 该培训有效地提高了护士的谈判知识和对管理复杂的护理决策的信心.
- 该研究强调了专门培训的价值,以改善老年医疗机构的护士-病人沟通.
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