对沙特阿拉伯医生沟通技能的评估:一个横截面研究
Ghassan Abass1, Ali T Asery2, Sara AlFadil1
1King Fahad Medical City, Riyadh, Saudi Arabia.
Journal of education and health promotion
|December 3, 2025
概括
加强医生沟通技巧 (EPCS) 计划在沙特阿拉伯显著改善了医生沟通和患者满意度. 这种培训对于在不同人群中获得更好的医疗保健结果至关重要.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 医学教育 医学教育
- 患者体验 患者体验
背景情况:
- 有效的医生与患者沟通对于医疗保健结果至关重要,特别是在沙特阿拉伯等多样化的环境中.
- 沟通不良可能导致不信任和降低患者满意度.
- 为了解决这些问题,法哈德国王医疗城 (KFMC) 实施了加强医生沟通技巧 (EPCS) 计划.
研究的目的:
- 评估EPCS计划对患者满意度的影响.
- 为了评估医生沟通技能的改进.
主要方法:
- 一项在KFMC和门诊进行的横截面研究.
- 从1959名干预前后患者收集的数据 (2022年3月至5月和2023年9月至11月).
- 用修改后的,阿拉伯语翻译的CGCAHPS调查测量患者满意度;用差异回归分析.
主要成果:
- 干预组在听力技能 (6.2%),解释的清晰度 (7.3%),整体满意度 (7.9%) 和推可能性 (6.8%) 中显示出显著的改善.
- 对照组的变化很小.
- 关键沟通指标的统计学意义被观察到 (P < 0.05).
结论:
- 该EPCS计划成功增强了医生与患者的沟通,并提高了患者的满意度.
- 强调沟通培训在医学教育和医疗保健政策中的重要性,特别是在文化多样化的环境中.
- 支持整合沟通技能的发展,以改善以患者为中心的护理.
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