什么是人工智能 (AI) 的"同理心"? 一项研究比较了在线论坛上的ChatGPT和医生响应
Mollie A Ruben1, Danielle Blanch-Hartigan2, Judith A Hall3
1Department of Psychology, University of Rhode Island, Kingston, RI, USA. mollie.ruben@uri.edu.
Journal of general internal medicine
|December 8, 2025
概括
人工智能 (AI) 聊天机器人被评为比医生响应更有同情心,无论被认为是作者. 人工智能反应包含了更多的验证和保证,这表明有可能提高患者的沟通.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 卫生沟通健康沟通
背景情况:
- 人工智能 (AI) 聊天机器人显示出患者与提供者沟通的希望.
- 关于患者的感知和聊天机器人响应质量的理解有限.
研究的目的:
- 为了比较患者对聊天机器人和医生的反应之间的同情心,品质,信任,喜欢和善良的感知.
- 分析人工智能和医生反应中的语言元素.
主要方法:
- 一个2x2的因数设计研究,与1454美国的参与者.
- 参与者评价了来自实际和感知到的聊天机器人或医生来源的回应.
- 对答案进行了口头内容分析.
主要成果:
- 聊天机器人响应被评为比医生响应更具显著的同理心 (p < 0.001).
- 这些更高的同理心评分持续不管参与者是否相信来源是人工智能还是人类.
- 聊天机器人响应显示出更大的验证,放心和结构.
结论:
- 人工智能产生的反应,在人类监督下,可以改善临床沟通.
- 关于人工智能的作用的透明度可能会影响感知到的同情心.
- 识别特定的AI语言元素可以增强沟通和感知同情护理.
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