[患者体验是以患者为中心的医疗保健的关键]
Konstanze Blatt1, Veronika Andorfer2
1Institut für Qualitätssicherung und Transparenz im Gesundheitswesen (IQTIG), Katharina-Heinroth-Ufer 1, 10787, Berlin, Deutschland. patientenbefragung@iqtig.org.
Bundesgesundheitsblatt, Gesundheitsforschung, Gesundheitsschutz
|December 8, 2025
概括
患者调查对于德国医疗保健的质量保证至关重要,确保医疗服务满足患者的需求和偏好. 质量保证和透明度研究所 (IQTIG) 开发了这些调查,以改善以患者为中心的护理和医疗保健透明度.
科学领域:
- 医疗保健质量保证 医疗保健质量保证
- 患者为中心的护理研究研究
- 医疗保健服务研究 医疗服务研究
背景情况:
- 以患者为中心的护理需要将医疗服务与患者的需求和偏好保持一致,并遵循临床标准.
- 医疗保健的质量保证计划旨在实现这些以患者为中心的目标.
- 患者调查是了解患者经验和需求的重要工具.
研究的目的:
- 概述由质量保证和透明度研究所 (IQTIG) 在德国医疗保健系统中进行质量保证的患者调查的发展.
- 在患者调查中确定反映患者经验和偏好的核心主题.
- 整合共享决策 (SDM) 并利用患者报告的经验指标 (PREM) 和患者报告的结果指标 (PROM) 来进行质量评估.
主要方法:
- 在德国为7个诊断/适应症特定的质量保证计划开发患者调查.
- 确定包括沟通,决策参与,护理连续性,信息,安全和结果在内的总体核心主题.
- 使用基于事实的调查方法与PREM和PROM进行质量要求的操作化.
主要成果:
- 确定了调查的主要主题:沟通,共享决策,护理连续性,信息提供,安全和治疗结果.
- 在调查工具中,将共享决策 (SDM) 作为以患者为中心护理的核心组成部分.
- 利用PREMs和PROMs收集有关患者体验和结果的数据.
结论:
- 由IQTIG开发的患者调查提供了对医疗保健质量和患者体验的关键见解.
- 通过PREM和PROM收集的数据突出显示了护理缺陷和需要改进的领域.
- 这些调查提高了医疗保健系统的透明度,并促进了以患者为中心的护理.
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