电子处方系统的全面可用性评估:整合专家和用户的观点
Sajed Arabian1,2, Sadrieh Hajesmaeel-Gohari3, Amir Hossein Zarei4
1Student Research Committee, Department of Health Information Management, School of Health Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran.
BMC medical informatics and decision making
|December 10, 2025
概括
电子处方系统 (SSEPS和HIEPS) 的可用性测试显示,虽然两者在错误预防方面都需要改进,但SSEPS在用户满意度方面得分略高. 专家和用户的综合评估是提高电子处方安全性和效率的关键.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 医疗系统工程 医学系统工程
背景情况:
- 电子处方系统简化了患者护理和获得医疗服务的途径.
- 尽管有好处,但电子处方系统中的可用性问题可能会影响患者的安全,效率和用户满意度.
研究的目的:
- 进行社会保障电子处方系统 (SSEPS) 和健康保险电子处方系统 (HIEPS) 的可用性评估.
- 通过比较系统用户的见解和专家评估来确定可用性改进.
主要方法:
- 一个描述性的横截面研究使用尼尔森的启发式评估原则,由三个专家.
- 通过波斯系统可用性量表 (SUS) 测试了50名用户的可用性测试,证明了高可靠性 (α = 0.79).
- 使用SPSS.使用SSEPS和HIEPS对专家和用户反的比较分析.
主要成果:
- 启发式评估表明,HIEPS具有更好的一致性,但这两种系统都需要在错误预防和用户控制方面进行改进.
- 系统可用性量表 (SUS) 的得分显示,SSEPS (70.73) 略高于HIEPS (69.21),显著的P值证实了感知可用性的真实差异.
- 综合专家和用户反在识别系统可用性挑战方面更有效.
结论:
- 电子处方系统面临着持续的可用性挑战,影响患者的安全,效率和财务结果.
- 将用户和专家的观点整合在一起,为识别和解决电子处方可用性问题提供了更全面的方法.
- 建议每年进行可用性评估和系统更新,以提高性能和用户满意度.
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