有效地管理与患者和牙科团队的困难对话
1Elizabeth O. Carr DHA, RDH, MAADH, FCGDent ACD Honorary Fellow; Professor and Chair, Dental Hygiene Department; Director, Mississippi Population Oral Health Collaborative, University of Mississippi Medical Center School of Dentistry, Jackson, Mississippi, USA.
牙科领导人每天都面临着具有挑战性的对话. 这篇文章提供了五种有效沟通,改善团队动态,患者护理和实践成功的策略.
科学领域:
- 牙科领导力 牙科领导力
- 沟通策略 沟通策略
- 组织心理学 组织心理学
背景情况:
- 在牙科领导层中,困难的对话是常见的,但缺乏正式的培训.
- 这些对话会影响团队文化,患者体验和实践成功.
- 有效的沟通对于现代牙科实践至关重要,专注于全人和团队的护理.
研究的目的:
- 为牙科领导人提供可操作的策略,以管理困难的对话.
- 通过改善沟通,增强团队文化,患者体验和整体实践成功.
- 将跨学科框架纳入实际的牙科领导力.
主要方法:
- 借鉴跨学科文献和实践框架.
- 介绍五个可行的策略来管理困难的对话.
- 用来自临床和教育环境的现实实例来说明方法.
主要成果:
- 介绍了五种策略:准备,思维转变,好奇心,将患者沟通技术应用于团队对话,并寻求外部支持.
- 这些策略可以整合到日常牙科实践中.
- 将困难的谈话重新定义为机会,可以培养诚信,同情和弹性.
结论:
- 对牙科领导者来说,有效地管理困难的对话是必不可少的.
- 改进的沟通技巧提高了团队动态和患者护理.
- 采用这些策略使牙科领导者在不断变化的职业中取得成功.
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