在初级保健和情绪智能的患者满意度
Vasiliki Katsadouri1, Ioannis Mitropoulos2
1Midwife, postgraduate degree in Healthcare Administration at the Hellenic Open University of Patras, Private Hospital, Patras, Greece.
Maedica
|December 17, 2025
概括
患者对初级保健的满意度很高,与情绪智能有关. 改善患者和提供者的情绪智能可以提高医疗保健质量和以人为中心的护理.
科学领域:
- 医疗保健管理的管理
- 心理学 心理学 心理学
- 公共卫生 公共卫生
背景情况:
- 患者满意度是一个关键的医疗保健结果,受到护理的人性方面的影响.
- 情绪智能 (EI),包括同情和情绪调节,显著影响患者在初级保健中的体验.
- 本研究调查了患者对初级医疗保健服务的满意度及其与患者EI水平的关系.
研究的目的:
- 评估患者对初级医疗保健服务的满意度.
- 探索患者的情绪智力与他们的满意度之间的相关性.
- 确定与更高的患者满意度相关的特定EI维度.
主要方法:
- 一项涉及希腊卫生中心102名患者的横截面研究.
- 使用了患者满意度调查问卷和Wong & Law情感智能量表 (WLEIS).
- 使用描述性统计和各种相关性测试进行数据分析.
主要成果:
- 报告的总体患者满意度很高 (平均得分为4.01-4.09/5),68%的患者满意或非常满意.
- 在患者中观察到较高的情绪智力得分 (平均范围为5.22-5.77/7).
- 在EI尺寸和患者满意度之间发现了显著的正相关性 (斯皮尔曼的rho = 0.237-0.424,p < 0.05).
结论:
- 初级保健患者的满意度很高,与情绪智能,特别是同情心和情绪管理有积极的相关性.
- 调查结果强调了提高患者和医疗保健提供者的EI技能的重要性.
- 改善EI可以带来更好的服务质量和更以人为中心的医疗保健服务.
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