患者在远程医疗预约期间与团队合作的经验
Kayleah Witter1, Bethany Lowndes2, Michael Rosen3
1Department of Nursing, University of Nebraska Medical Center.
Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare
|December 17, 2025
概括
患者在远程医疗预约期间重视有效的团队合作,强调清晰的沟通和患者门户网站对于管理慢性疾病的重要性. 这增强了虚拟护理体验.
科学领域:
- 医疗保健提供 医疗保健提供
- 医疗信息学 医疗信息学
- 患者体验 患者体验
背景情况:
- 远程医疗已成为医疗保健提供的一个重要方式,需要了解虚拟环境中的团队动态.
- 有效的团队合作对于远程医疗的最佳患者结果至关重要,但患者对此的看法尚未得到充分探索.
研究的目的:
- 探索患者在远程医疗预约期间在医疗护理团队中团队合作的经验.
- 从患者的角度确定关键的团队合作流程和促进者,在虚拟医疗保健接触中.
主要方法:
- 使用半结构化的虚拟访谈对19名患有慢性疾病的患者进行定性研究.
- 两位独立审稿人对面试成绩单进行主题分析,以确定团队合作的主题.
主要成果:
- 患者与包括医生,高级实践提供者,护士,技术人员和行政人员在内的多学科团队进行互动.
- 确定的主要团队合作过程是口头和异步沟通,以及协作护理计划监测和调整.
- 强调在线患者门户是促进团队合作流程的关键工具.
结论:
- 患者的经验表明,在远程医疗中,集成的团队合作和有效的沟通道,特别是患者门户网站的重要性.
- 未来的研究应该调查提供者的观点,并开发工具,以改善在远程卫生设置预约准备.
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