嵌入慈悲:医疗错误后护理人员支持的组织文化和领导力
Marie M Prothero1, Denise Cummins2,3, Megan Esplin2
1College of Nursing, Brigham Young University, Provo, Utah, USA marie.prothero@byu.edu.
BMJ leader
|December 19, 2025
概括
医疗保健领导者必须培养一个富有同情心的文化,以在医疗错误后支持临床医生. 实施创伤响应系统对于护理人员的福祉和患者安全至关重要.
科学领域:
- 医疗保健管理的管理
- 医学伦理 医学伦理
- 患者安全 患者安全
背景情况:
- 防止患者受到伤害是医疗保健的核心道德义务.
- 在医疗错误后对临床医生 (护理人员) 的支持在美国是不一致的.
- 一项混合方法研究探讨了医疗保健领导者对医疗错误和护理人员支持的看法.
研究的目的:
- 探索医疗领导者对医疗错误的看法.
- 识别护理人员支持计划的障碍和推动因素.
- 了解领导力和组织文化对临床医生错误后恢复的影响.
主要方法:
- 81名医疗保健领导人的定量调查.
- 与19位领导者进行了定性深度访谈.
- 对面试成绩单进行主题分析.
主要成果:
- 只有64%的组织有护理人员支持计划.
- 超过三分之一的领导人不确定是否存在支持.
- 关键主题包括领导力影响,组织文化,支持性反应,基础设施利用和自我施加的障碍.
结论:
- 需要一个"富有同情心的正义文化",整合问责制,同情心和恢复性实践.
- 迫切需要创伤响应,共同设计的护理人员支持系统.
- 医疗保健领导者在确保非惩罚性支持以提高员工福利和患者安全方面发挥着关键作用.
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