患者对医生的交际方式和技术能力的看法:对在线书面评论的定性研究
Farrah Madanay1, Ada Campagna1, Karissa Tu1
1Duke University, Durham, NC, USA.
Medical care research and review : MCRR
|December 20, 2025
概括
患者 患者 患者 患者
科学领域:
- 医疗保健质量和患者体验研究.
- 医学社会学和患者与医生的关系研究.
- 健康信息学和数字健康平台.
背景情况:
- 在线医生评论越来越多地被患者用于医疗保健决策.
- 关于系统地对患者对医生属性的看法进行分类的研究有限.
- 了解患者的观点对于改善医疗保健服务至关重要.
研究的目的:
- 开发一个理论框架,以了解患者对医生的看法.
- 确定影响患者对医生人际关系方式和技术能力观点的关键因素.
- 为分析在线医生评论提供一个结构化的方法.
主要方法:
- 2000个在线医生评论的定性内容分析.
- 数据采集于美国各地,代表不同的医生专业和人口统计.
- 2015年至2020年间从一个主要的在线评级平台收集的评论.
主要成果:
- 制定了一个全面的框架,包括16个人际关系方式因素和10个技术能力因素.
- 人际关系因素包括医生的态度,性格,行为和沟通.
- 技术因素包括医生的专业知识,治疗方法和患者报告的结果.
结论:
- 开发的框架提供了一个强大的方法来分析患者对医生的表现的反.
- 这种分类学可以指导医生和卫生系统提高患者满意度和护理质量.
- 来自在线评论的见解可以系统地利用,以改善临床实践和患者体验.
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