在初级医疗保健中心的患者满意度:在秘鲁亚马逊地区的横截面研究
Wendy Ramos-Huanca1, Cesar Copaja-Corzo2,3, Guimel Palomino-Guerra4
1Facultad de Arquitectura y Urbanismo, Universidad Privada de Tacna, Perú.
Health services insights
|December 22, 2025
概括
乌卡亚利州初级医疗保健中心的患者满意度在医疗保健方面很高,但在设施方面很低. 老年患者和离中心更近的患者报告了更高的满意度,突出了基础设施改进的需要.
科学领域:
- 主要医疗保健是一级医疗保健.
- 患者的满意度 患者的满意度
- 医疗保健服务研究 医疗服务研究
背景情况:
- 用户满意度是医疗保健质量的关键指标.
- 了解患者对初级保健机构的看法对于改善服务至关重要,特别是在像秘鲁乌卡亚利这样的不同地区.
研究的目的:
- 评估用户对秘鲁乌卡亚利市初级医疗保健服务的满意度.
- 在这些环境中确定与患者满意度相关的因素.
主要方法:
- 在2025年4月进行了一项横截面分析研究.
- 门诊医疗咨询满意度表 (ESCOMA) 用于评估患者的满意度.
- 线性回归模型确定了与满意度得分相关的因素.
主要成果:
- 共有465名患者参与,ESCOMA平均得分为7.
- 医疗保健 (平均7.94) 和人员治疗 (平均8.33) 获得了高评分,而基础设施 (平均6.37) 和设备 (平均5.71) 获得了最低评分.
- 47岁及以上的年龄和接近卫生中心与更高的满意度有关.
结论:
- 乌卡亚利的初级医疗保健显示,用户对医疗保健和医务人员的满意度较高,但基础设施和设备的不足很大.
- 医疗中心距离越来越远与患者满意度下降有关.
- 建议改善身体条件和设备,以提高整体护理质量.
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