在家生活的老年人首选服务生态系统的设计建议:服务设计研究
Christophe Eward Kattouw1,2, Karina Aase1,3, Petter Viksveen1,3
1SHARE-Centre for Resilience in Healthcare, Faculty of Health Sciences, University of Stavanger, Stavanger, Norway.
Frontiers in public health
|December 22, 2025
概括
创建了设计建议,以改善老年人的家庭护理和流动性服务. 这些目标是提高自力更生和服务效率,解决老年人现有生态系统的缺口.
科学领域:
- 老年学是一门学科.
- 服务设计服务设计
- 人与计算机的交互
背景情况:
- 现有的在家生活的老年人服务生态系统存在重大差距.
- 迫切需要改变服务以满足老年人的首选需求.
研究的目的:
- 为在家生活的老年人量身定制的首选服务生态系统开发设计建议.
- 解决在及时提供家庭护理和适合老年人的流动性方面需要改进的已确定领域.
主要方法:
- 九个服务设计研讨会,涉及58名来自不同利益相关方群体的参与者.
- 利益关方包括老年人,护理人员,医疗保健专业人员和市政/运输代表.
- 对研讨会数据进行了感应性主题分析.
主要成果:
- 设计建议涉及七个领域:自力更生,住房,城市流动性,协作,沟通,资源组织和思维转变.
- 关键的设计原则集中在足够的时间/资源,改善可访问性和改变心理模型上.
- 提案旨在支持高级人员的自力更生,并优化服务提供商的效率.
结论:
- 开发的设计建议显示出强大的相互联系和适用于家庭护理和老年人的流动性.
- 这些建议可以提高老年人和服务提供商的可预测性和适应能力.
- 该研究为改善现场老化服务生态系统提供了可行的设计策略.
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