服务控制塔:困境,决策和维护 (高价值) 资产的参考架构
Rogier Harmelink1, Engin Topan1, Jos van Hillegersberg1,2
1Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE Enschede, Netherlands.
概括
服务控制塔增强物流的供应链协调 4.0.0. 这项研究确定了它们在组织间发展中的关键困境,为更好的实施提供了以维护为导向的架构.
科学领域:
- 供应链管理 供应链管理
- 后勤4.0 后勤4.0 后勤4.0 后勤4.0 后勤4.0 后勤
- 信息系统信息系统信息系统
背景情况:
- 复杂的供应链需要强大的合作伙伴协调.
- 服务控制塔对于推进物流4.0和供应链整合至关重要.
研究的目的:
- 分析服务控制塔的概念和应用.
- 识别构建组织间服务控制塔的优势,缺陷和挑战.
- 为服务控制塔提出一个以维护为导向的架构.
主要方法:
- 服务控制塔应用和架构的文献综述.
- 在四个阶段探索组织间的协作流程.
- 通过专家研讨会识别发展困境.
主要成果:
- 有各种各样的服务控制塔应用程序,从域特定到通用.
- 构建组织间系统带来了相当大的复杂性和协作挑战.
- 早期开发阶段的关键困境与治理,数据共享和IT集成有关.
结论:
- 一个定义的服务控制塔概念和四个开发级别被认可.
- 在组织间的背景下,战略冲突会导致技术和商业困境.
- 拟议的架构帮助用户,开发人员和研究人员实施服务控制塔.
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