超越障碍:通过应用同情心地图,重新考虑临终关怀和息护理服务中的文化敏感性
Sabahat Ölcer1,2, Annika Albert3, Christian Banse3
1Department of Palliative Medicine, University Medical Center Göttingen, University of Göttingen, Göttingen, Germany. sabahat.oelcer@med.uni-goettingen.de.
Journal of immigrant and minority health
|December 23, 2025
概括
文化敏感的息护理面临着语言和对移民背景 (PwM) 患者不敏感等障碍. 解决这些需求提高了对宿舍环境的尊严和信任.
科学领域:
- 医疗保健研究 医疗保健研究
- 社会学 社会学 社会学
- 跨文化研究 跨文化研究
背景情况:
- 对移民背景患者 (PwM) 的文化敏感的息护理在德国尚未得到充分研究.
- 医疗保健提供者对PwM在宿舍和息护理中的挑战和需求的看法至关重要.
研究的目的:
- 捕捉医疗保健提供者对PwM在临终关怀和息护理中的挑战,需求和经验的观点.
- 通过使用同理心地图,识别在为普华永道提供文化敏感护理方面的障碍和差距.
主要方法:
- 在线调查,在临终关怀和息护理环境中提出开放式问题.
- 对332个已完成的答案进行了定性内容分析.
- 应用戴夫·格雷的同理心地图来识别挑战和需求的类别.
主要成果:
- 语言障碍和文化不敏感性严重阻碍了普华永道的沟通,访问和建立信任.
- 普华永道经常依赖家庭网络,导致延迟寻求护理和后勤问题.
- 尽管有障碍,普华永道优先考虑了尊严,信任和文化一致的护理.
结论:
- 基于同情心的方法和工具,如同情心地图,对于识别和解决文化敏感息护理方面的挑战至关重要.
- 了解和解决PwM的特定需求对于改善息护理结果至关重要.
- 调查结果为医疗保健提供者,政策制定者和研究人员提供了洞察力,以提高对普华永道的护理.
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