开发一个集中的进度管理系统,使用精益思维和努力改进运营
Seiji Yahata1,2, Isao Tanaka3, Masami Takeuchi3
1Graduate Division of Health Sciences, Komazawa University, Tokyo, Japan.
BMC health services research
|December 24, 2025
概括
精益思维和ICT整合显著改善了MRI操作,增加了26%的预约,并将等待时间从45天减少到5天. 这提高了医疗机构的效率和患者获取的机会.
科学领域:
- 医疗保健管理的管理
- 运营研究 运营研究
- 工业工程 工业工程 工业工程
背景情况:
- 磁力共振成像室的操作经常面临效率低下,影响患者的访问和资源利用.
- 传统的工作流程可能会导致患者的等待时间长,并增加对外部设施的转诊.
- 整合技术和流程改进方法可以解决这些运营挑战.
研究的目的:
- 提高MRI预约时间的利用率,减少患者等待时间.
- 通过改进内部运营,尽量减少向外部设施的转介.
- 证明精益思维原则与信息和通信技术 (ICT) 整合在MRI服务中的有效性.
主要方法:
- 应用精益思维原则,包括Kaizen,5S,价值流映射,标准工作,意大利面图和根本原因分析.
- 引入基于ICT的集中式管理系统,用于实时跟踪和工作流程协调.
- 强调领导力参与和结构化改进方法,如头脑风暴和每周会议.
主要成果:
- 在初始干预后,MRI预约增加了26%,完成检查增加了19%.
- 进一步的日常管理改进导致预订额增加了34%,考试额增加了28%.
- 患者的等待时间从平均45天减少到5天;每月的外部转诊从300日减少到50日.
结论:
- 精益思维和ICT的综合应用大大提高了运营效率,减少了患者的延迟,并优化了MRI服务中的资源利用.
- 领导力,员工参与和协作文化对于医疗保健中可持续的流程增强至关重要.
- 精益思维可以适应医疗保健环境,提高生产力,服务可访问性和整体运营性能,尽管在日常管理和调度协调方面存在挑战.
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