医学质量管理中总质量管理的可行性分析及其对工作效率的影响
1Hospital Quality Management Office, Shenzhen Yantian District People's Hospital, Shenzhen, Guangdong, China.
Frontiers in medicine
|December 26, 2025
概括
实施总质量管理 (TQM) 显著提高了医务人员的工作效率和整体医疗质量. 这种方法提高了服务质量,安全性和满意度,在医疗保健环境中被证明是有效的.
科学领域:
- 医疗保健管理的管理
- 提高质量 提高科学 提高质量
- 医务人员的表现 医务人员的表现
背景情况:
- 医疗质量管理对于患者的治疗结果和运营效率至关重要.
- 总质量管理 (TQM) 为提高组织绩效提供了一个框架.
- 评估TQM对医疗保健机构的影响对于优化医疗服务至关重要.
研究的目的:
- 评估总质量管理 (TQM) 在医疗质量管理中的可行性和影响.
- 分析TQM对管理工作效率,医疗服务质量和安全质量的影响.
- 评估TQM对医务人员工作效率的影响.
主要方法:
- 一个准实验性设计,比较了TQM (2023) 之前 (2022) 和之后 (2023) 的实施时期.
- 评估了50名医务人员的工作效率,服务质量,员工满意度和安全质量指标.
- 用对样本 t 试验和基平方试验进行数据分析.
主要成果:
- 实施TQM导致医务人员工作效率显著提高 (P < 0.001).
- 在TQM后,医疗服务质量评分,员工满意度和安全质量指标 (例如,减少不良事件) 显著改善 (P <0.05).
- 医疗安全,培训和卫生监督的管理得到了加强.
结论:
- 总质量管理 (TQM) 是医疗质量管理的可行和有效策略.
- 实施TQM可以提高医务人员的效率,服务质量和患者安全.
- 采用TQM导致整体医疗保健质量的全面改善.
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