门诊护理的空间配置和工作人员经验:对线性和现场/现场外诊所设计的比较分析
1School of Interior Architecture, University of Tennessee Knoxville, Knoxville, TN, USA.
HERD
|December 29, 2025
概括
与线性设计相比,现场/现场外的诊所设计会带来更高的员工满意度和更直接的患者护理. 这种设施设计对工作人员效率和患者互动产生了积极的影响.
科学领域:
- 医疗设施设计 医疗设施设计
- 临床操作 临床操作
- 医疗保健中的人类因素
背景情况:
- 门诊设施是医疗保健建设的一个不断增长的部门.
- 需要最佳的设计方法来提高员工的效率和满意度.
- 目前的研究缺乏对不同诊所设计的全面分析.
研究的目的:
- 为了比较员工对线性与舞台/舞台外诊所设计的看法.
- 分析不同诊所布局中的工作模式和活动.
- 为医疗保健设施的设计和规划做出基于证据的决策提供信息.
主要方法:
- 在两个诊所设计 (线性和现场/现场之外) 中对98名工作人员进行了调查.
- 焦点小组与24名工作人员进行了聚焦,以收集定性反.
- 使用平板电脑应用程序进行的观察影像记录了150小时内6604个工作活动模式.
主要成果:
- 舞台上/舞台外设计在临床设计特征,设计意识和满意度方面获得了更高的评分.
- 线性设计人员报告了距离问题,而舞台上/舞台外的工作人员更喜欢接近.
- 现场/现场之外的员工花了更多的时间直接照顾病人;线性设计人员花了更多的时间做行政任务.
结论:
- 现场/现场之外的诊所设计对员工的感知和工作流程效率产生了积极的影响.
- 建议包括集中员工区域,改善声学隐私,优化患者交互点.
- 设施设计是影响员工满意度和患者护理的关键因素.
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