在人工智能支持的工作场所的知识共享:对有用性认知和竞争的社会认知视角
1School of Business, China University of Political Science and Law, Beijing 100088, China.
Behavioral sciences (Basel, Switzerland)
|December 30, 2025
概括
人工智能 (AI) 集成提出了知识共享的挑战. 当员工意识到人工智能的有用性并期望积极的社会反时,他们会更多地分享人工智能知识,特别是在非竞争环境中.
科学领域:
- 组织行为 组织行为
- 知识管理知识管理
- 人工智能的人工智能
背景情况:
- 知识共享对于组织学习和创新至关重要.
- 人工智能 (AI) 集成为知识共享行为引入了新的复杂性.
- 与人工智能相关的知识是一个有价值的工具,但也是一个有争议的技术,为员工创造了不确定性.
研究的目的:
- 开发和测试一个解释AI相关知识共享的调节调解模型.
- 研究个人认知 (感知AI有用性) 和社会结果预期 (预期的积极反应) 在知识共享中的作用.
- 检查组织竞争气候对社会结果期望和与人工智能相关的知识共享之间的关系的温和效应.
主要方法:
- 对519名中国员工进行了三波调查.
- 社会认知理论 (SCT) 提供了理论框架.
- 用一个调节调解模型来分析数据.
主要成果:
- 人工智能的感知实用性积极影响预期的积极社会反应.
- 预期的积极社会反应调解了人工智能的感知实用性和与人工智能相关的知识共享之间的关系.
- 组织的竞争气候削弱了预期的积极社会反应对知识共享的积极影响.
结论:
- 该研究通过展示AI的双重性质如何影响员工的结果预期来扩展SCT.
- 确定了一个社会基础的认知途径,将感知到的AI有用性与知识共享联系起来.
- 调查结果强调了人工智能的感知实用性和社会反在促进组织内人工智能知识共享方面的重要性,这些知识共享受到竞争气候的调节.
相关概念视频
01:27Halo Effect
357
The halo effect is a cognitive bias in which an individual's overall impression influences judgments about their specific traits. This psychological phenomenon leads people to associate positive characteristics with those they perceive as generally good and negative characteristics with those they view as bad. This effect is particularly influential in social perception, professional evaluations, and decision-making processes.The Psychological Basis of the Halo EffectThe halo effect is rooted...
357
01:08The Availability Heuristic
6.9K
A heuristic is a general problem-solving framework (Tversky & Kahneman, 1974). You can think of these as mental shortcuts that are used to solve problems. Different types of heuristics are used in different types of situations, and the impulse to use a heuristic occurs when one of five conditions is met (Pratkanis, 1989):
6.9K
01:19Impact of Groups on Groups
218
Social psychologists analyze how groups influence one another, shaping social structures and interactions through both cooperation and competition. These dynamics manifest in various ways, ranging from economic partnerships to intergroup conflicts that shape societal structures and perceptions.Cooperation and Competition in Intergroup RelationsIntergroup relationships vary across contexts, sometimes fostering cooperation and mutual benefit while at other times leading to conflict and...
218
00:52Social Proof
31.4K
Social proof is a form of persuasion based on comparison and conformity. People compare their behavior and actions to what others are doing and will change to conform to do what their peers do.
31.4K
02:57The Sense of Self: Reflected Self-Appraisal and Social Comparison
55.3K
According to Charles Cooley, we base our image on what we think other people see (Cooley 1902). We imagine how we must appear to others, then react to this speculation. We don certain clothes, prepare our hair in a particular manner, wear makeup, use cologne, and the like—all with the notion that our presentation of ourselves is going to affect how others perceive us. We expect a certain reaction, and, if lucky, we get the one we desire and feel good about it. But more than that, Cooley...
55.3K
02:16Stereotype Content Model
15.3K
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
15.3K