妇女对公共三级医疗机构的妇科医疗保健服务的满意度:一个调查问卷研究
Iwona Gawron1,2, Kamil Derbisz2, Dominika Trojnarska2,3
1Chair of Gynecology and Obstetrics, Faculty of Medicine, Jagiellonian University Medical College, Kopernika 23, 31-501 Krakow, Poland.
Healthcare (Basel, Switzerland)
|December 30, 2025
概括
妇女对妇科服务的满意度很高,主要是由于高质量的信息和员工的专注时间. 通过清晰的沟通培养的安全感,影响了 readmission 意愿.
科学领域:
- 妇科 妇科 妇科 妇科
- 医疗保健质量评估 医疗保健质量评估
- 患者满意度研究
背景情况:
- 患者满意度是医疗保健质量的关键指标.
- 评估妇女对妇科服务的满意度对于公共推设施至关重要.
研究的目的:
- 评估妇女对公共推机构的妇科服务的满意度.
- 分析影响患者满意度,期望实现和再接收意愿的因素.
主要方法:
- 52项问卷调查了790名接受各种妇科手术的妇女.
- 统计分析检查了患者特定的,住院相关的和提供者特定的因素.
- 机构的组织文化也得到了评估.
主要成果:
- 平均满意度得分为88.48%,其中腹腔镜/腹腔切除术得分最高.
- 预期的实现和满意度与与提供者共度的时间和讨论替代方案有关.
- 信息质量,理解能力和安全感与满意度正相关.
结论:
- 患者高满意度主要是由信息质量和提供者沟通驱动的.
- 受到专注时间和明确讨论影响的安全感,会影响重新接收的意愿.
- 组织文化,特别是以家族为导向的层次结构,可以提高患者的安全性和满意度.
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