达成共识的客户结果和临床医生对青少年的行动在线聊天精神卫生服务:德尔菲研究
Sonia Curll1, Kelly Mazzer1,2, Sabina Albrecht2
1Faculty of Health, University of Canberra, Canberra, ACT, Australia.
Frontiers in digital health
|January 1, 2026
概括
这项研究确定了为年轻人提供有效的在线心理健康聊天支持的关键结果和临床医生行动. 调查结果为寻求在线帮助的年轻人提供服务评估和改进指导.
科学领域:
- 心理健康 心理健康
- 数字健康数字健康
- 青少年心理学 青少年心理学
背景情况:
- 在线聊天服务为年轻人 (12-25岁) 提供了更多的心理健康护理服务.
- 这些服务的有效性尚不清楚,因为对主要客户的结果和临床医生的行动缺乏共识.
- 这项研究旨在确定积极的青少年在线心理健康支持的关键结果和行动.
研究的目的:
- 确定对年轻人访问在线心理健康支持最重要的客户结果.
- 确定临床医生最相关的行动,以实现青少年在线聊天服务的积极结果.
主要方法:
- 通过文献审查和专家咨询,制定了一份全面的成果和行动清单.
- 一项为期三轮的德尔菲研究涉及100名青年,研究人员和临床医生 (84%的保留率).
- 共识被定义为至少两个小组内的≥75%的协议.
主要成果:
- 11个客户的结果达到了共识,包括感到被听取,减少痛苦,增加能力,感到安全,乐观,连接,感觉更好,减少绝望,减少压倒,增加应对能力和目标实现.
- 15个临床医生行动达成共识,包括风险管理,尊重多样性,验证,创造一个欢迎的环境,积极倾听,应急管理,同情,检查,提供选择,青少年友好,设置期望,提供资源,整体方法,突出优势和解决问题.
结论:
- 确定的结果和行动为评估青少年在线聊天精神卫生服务提供了初步指导.
- 未来的研究应该完善这些领域,为在线青少年心理健康支持开发强大的测量工具.
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