使用人工智能写作可以提高建立信任的效率
Zoe A Purcell1, Maurice Jakesch2, Mengchen Dong3
1LaPsyDÉ, Université Paris Cité, CNRS, 75005 Paris, France.
iScience
|January 6, 2026
概括
人工智能 (AI) 通信工具可以提高效率,但不会显著损害信任. 人工智能辅助加快了消息的组成,产生同样值得信赖的消息,即使在披露时.
科学领域:
- 人与计算机的交互
- 社会心理学 社会心理学
- 计算语言学 计算语言学
背景情况:
- 人工智能介导的沟通提供了效率的提升,但也引起了人们对真实性和人际信任的担忧.
- 人工智能效率与信任之间的潜在权衡需要经验研究,特别是在需要人际判断的环境中.
研究的目的:
- 调查AI预测性文本辅助对沟通环境中的信任的影响.
- 检查人工智能协助是否影响消息的真实性,效率和可信度.
主要方法:
- 两个预先注册的在线实验,涉及1,637名参与者,参与激励的双人信任游戏.
- 参与者使用AI预测性文本辅助或无助写作进行交流.
- 测量了客观 (行为) 和主观 (陈述) 的信任,信息特征和沟通效率.
主要成果:
- 人工智能协助对客观和主观信任的影响最小,不管披露.
- 人工智能辅助的参与者更有效地编写消息,减少发送引发信任的消息所需的时间.
- 人工智能辅助的消息显示真实性略有降低,但增加了温暖,复杂性和影响力,这些与可信度相关的特征.
结论:
- 人工智能媒介的沟通并不一定会破坏人际信任,特别是在交易互动中.
- 人工智能工具可以提高沟通效率,而不损害信任,挑战社会背景下对人工智能的负面看法.
- 这些发现表明,人工智能可以通过提高效率来增强人类的沟通,同时保持或甚至增强感知到的可信度.
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