狗和猫主人在处理兽医错误时的期望以及这些错误的情感影响
Vivian K Johann1, Christin Kleinsorgen2, Holger A Volk1
1Department of Small Animals Medicine and Surgery, University of Veterinary Medicine Hannover, Hannover, Germany.
The Veterinary record
|January 8, 2026
概括
兽医错误会对物主人产生严重的情绪影响. 兽医专业人员的公开沟通和问责制可以减轻这种负担,并改善物主人关系.
科学领域:
- 兽医医学 兽医医学 兽医医学
- 人与动物的互动
- 患者安全 患者安全
背景情况:
- 探索物主人与兽医医疗错误的经验.
- 研究这些错误对业主的情感影响.
- 假设与兽医错误相关的重大情绪负担.
研究的目的:
- 从业主的角度了解兽医医疗错误的普遍性和性质.
- 为了识别狗和猫主人对兽医医疗错误的情绪反应.
- 收集业主建议的减轻此类错误影响的策略.
主要方法:
- 在线调查通过社交媒体平台分发给讲德语的狗和猫主人.
- 招募的重点是那些可能遇到兽医医疗错误的人.
- 从509个物主人收集的数据.
主要成果:
- 78%的受访业主表示经历过兽医医疗错误.
- 常见的情绪包括失望 (49%),烦 (48%),悲伤 (45%) 和愤怒 (41%).
- 业主建议面对面沟通 (84%),承认错误 (84%) 和接受兽医的责任 (73%).
结论:
- 兽医错误给物主人带来了巨大的情感负担.
- 兽医外科医生的开放,透明的沟通和对学习的承诺可以减轻业主的痛苦.
- 积极的错误管理有助于加强物主人关系.
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