在人际工作场景中评估情绪,压力和情绪工作负载的多模式数据集
Duri Lee1, Eunji Park2, Gyuna Kim3
1KAIST, School of Computing, Daejeon, 34141, South Korea.
Scientific data
|January 8, 2026
概括
我们介绍了EmoWork,这是一个用于在工作场所检测情绪和压力的新数据集. 它捕捉了现实世界的工作互动,以改善情感计算系统.
科学领域:
- 情感计算是一种情感计算.
- 人与计算机的交互
- 心理学 心理学 心理学
背景情况:
- 工作场所的互动往往涉及情感劳动,员工管理表达的情绪.
- 现有的数据集缺乏人际工作环境中现实世界的情感动态的复杂性.
- 情感计算系统在内部情感和外部表达之间存在差异.
研究的目的:
- 介绍EmoWork,一种用于情绪和压力检测的新型多式联络数据集.
- 为开发能够理解微妙的工作场所情绪的情感计算系统提供资源.
- 为了弥补数据集中的差距,在自然主义的人际工作场景中捕捉影响.
主要方法:
- 从呼叫中心工作人员收集多式联络数据 (生理,行为,自我报告).
- 使用专业演员模拟真实的客户服务互动.
- 使用可穿戴传感器 (Polar H10,Empatica E4,Muse S) 和视频/音频录制.
- 根据自我报告的情感评级进行分类的提取特征.
主要成果:
- 开发了EmoWork,这是一个全面的情绪和工作环境中的压力数据集.
- 包括同步的生理,行为和自我报告数据.
- 从与不满意客户的模拟客户服务互动中捕获的数据.
结论:
- EmoWork提供丰富的,特定于背景的数据,以促进情绪和压力检测.
- 数据集使得对情感计算进行研究,以应对现实的工作场所挑战.
- 促进了在服务职业中考虑情绪调节的系统的发展.
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