患者对视频咨询的体验:一个定性系统性审查
Lina Ärlebrant1, Robyn Schimmer2, Anette Edin-Liljegren1
1Department of Epidemiology and Global Health, Umeå University, The Swedish Centre of Rural Health, Region Västerbotten, Storuman, Sweden.
Digital health
|January 9, 2026
概括
视频咨询 (VC) 对于更简单的健康问题是有效的,但与复杂或情感主题作斗争. 患者使用VC的经验强调了方便性,但也强调了潜在的脆弱性,这表明它应该补充,而不是取代个人护理.
科学领域:
- 医疗保健提供 医疗保健提供
- 数字健康数字健康
- 患者体验研究 研究研究
背景情况:
- 视频咨询 (VC) 在COVID-19大流行期间成为获得医疗保健的关键工具.
- 尽管有效性已被证明,但技术素养和各种患者体验等挑战需要进一步调查.
- 定性研究为患者对VC的看法提供了有价值的见解.
研究的目的:
- 探索和综合成年患者的视频咨询 (VC) 经验.
- 确定影响患者满意度和VC的挑战的关键主题和因素.
- 为优化VC实施提供基于证据的建议.
主要方法:
- 在2011年至2024年期间发表的研究的系统文献搜索,遵守PRISMA指南.
- 使用CASP检查清单进行质量评估,并通过主题综合分析进行数据分析.
- 使用GRADE-CERQual方法评估结果的信心.
主要成果:
- 出现了四个主要主题:适合于不那么复杂的问题,培养安全的伙伴关系,个人/实践护理的局限性,以及潜在的脆弱性/缺乏情感反.
- 人们认为VC是日常事务的理想选择,但对于情绪充满或复杂的健康问题来说,它具有挑战性.
- 患者的经验强调了方便和有针对性的互动的好处,以及技术问题和个人联系减少的缺点.
结论:
- 视频咨询最适合于不那么复杂的健康问题,需要技术能力和情感支持来缓解挑战.
- 风险投资可以赋予患者权力,但也可能增加脆弱性和距离,影响患者与专业人员的关系.
- 虚拟资金应该增强传统护理,其应用应通过合作的患者-提供者对话来确定.
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