告知开发高质量的急诊室出院流程:患者和从业人员的见解
Karanvir Gill1, Emily Stewart1, Sandra Ketler2
1Faculty of Medicine, University of British Columbia, Vancouver, BC, Canada.
The Permanente journal
|January 12, 2026
概括
改善不列颠哥伦比亚省的急诊部 (ED) 排放需要标准化资源,自动化摘要,护理人员参与和更好的社会联系. 利益相关者之间的合作对于改善患者护理和结果至关重要.
科学领域:
- 医疗保健管理的管理
- 患者体验 患者体验
- 提高质量 提高质量
背景情况:
- 在不列颠哥伦比亚省 (BC) 的急救部门 (ED) 释放流程在卫生当局之间缺乏一致性.
- 这种不一致导致患者的体验和健康结果变化.
研究的目的:
- 确定有助于整个BC高质量的ED放电过程的关键因素.
- 收集患者和医疗保健专业人员关于改善ED排放的见解.
主要方法:
- 采用了定性研究设计.
- 通过Zoom与21名患者参与者和ED医疗保健从业人员进行了半结构化采访.
- 对采访成绩单进行了主题分析.
主要成果:
- 建议包括多语言标准化出院资源,自动化出院摘要和护理人员参与护理连续性.
- 确保及时回答患者的问题,以文本为基础的后续提醒以及改善社交资源连接至关重要.
- 需要一种文化转变,促进ED领导者,临床医生,患者和EHR开发人员之间的合作.
结论:
- 多种合作伙伴的洞察力提供了可行的策略,以加强BC的ED放电.
- 卫生当局和医院应倡导采用最佳实践,以改善患者护理和结果.
- 确定了几个可操作的项目,用于立即实施和未来的研究.
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