公共部门网络中的绩效管理系统的发展:对世界上最大的公共网络支持系统的纵向案例研究
Stéphane Ruiz-Coupeau1, Juan Manuel Ramón-Jerónimo2, Raquel Florez-Lopez2
1Department of Accounting and Financial Economics, University of Seville, Seville, Andalusia, 41004, Spain.
Open research Europe
|January 12, 2026
概括
公共部门绩效管理系统 (PMS) 的发展是偶尔的,而不是持续的. 欧洲企业网络 (EEN) 转向了客户旅程逻辑,在PMS演变中平衡了问责制和学习.
科学领域:
- 公共管理 公共管理
- 组织研究 组织研究
- 社会技术系统 社会技术系统
背景情况:
- 公共部门网络面临着独特的绩效管理挑战,原因是分布式治理和多样化的参与者.
- 了解协作网络中的绩效管理系统 (PMS) 的演变对于政策实施至关重要.
- 本研究探讨了欧洲企业网络 (EEN) PMS作为社会技术系统的15年发展.
研究的目的:
- 研究公共部门网络中的绩效管理系统 (PMS) 的纵向演变.
- 提供新的洞察力,了解PMS如何在协作网络中作为社会技术系统发挥作用.
- 开发一个可转移的框架,以了解公共部门环境中的PMS演变.
主要方法:
- 采用定性,纵向单个案例研究设计,采用抽取推理.
- 使用广泛的档案分析和对网络例程和治理的直接观察.
- 应用代编码 (开放,轴向,选择性) 来识别PMS演变动态.
主要成果:
- EEN的PMS经历了五个阶段的发展,从活动/输出重点过渡到客户旅程逻辑.
- 进化发生在情节性循环中,受到外部触发因素的影响,并通过治理领域颁布.
- 为PMS演变开发了一个通用的三层框架 (触发因素,生命周期阶段,构建块).
结论:
- 公共部门网络中的PMS发展为社会技术系统,受到外部因素和治理的影响.
- 应将PMS视为偶发的,受规范的设计过程,而不是静态的或持续适应的系统.
- 开发的框架为在复杂的公共部门网络中设计有效的绩效系统提供了指导.
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