当百度与诊所相遇时:探索如何通过对医生的信任和患者的承诺来塑造患者满意度的cyberchondria
Binhe Zhu1, Han Zheng2,3, Qian Xiao2
1School of Humanities, Shanghai Normal University, Shanghai, 200234, China.
Health education research
|January 12, 2026
概括
过度的在线健康搜索,或cyberchondria,负面影响患者的信任和满意度,但增加患者的承诺. 了解这些影响对于改善数字时代的患者-提供者动态至关重要.
科学领域:
- 数字健康数字健康
- 卫生沟通健康沟通
- 患者-提供者动态.
背景情况:
- 过度在网上搜索健康信息的Cyberchondria是一个越来越令人担忧的问题.
- 以前的研究集中在心理效应上,忽视了患者-提供者动态.
- 网络体对信任,承诺和满意度的影响需要调查.
研究的目的:
- 检查网络体和对医生的信任之间的关联.
- 为了研究网络体和患者承诺之间的关系.
- 评估网络粒体对患者满意度的影响.
主要方法:
- 在线调查对1805名中国患者进行.
- 参与者最近咨询医院,并在网上搜索健康信息.
- 统计分析以确定关联和间接影响.
主要成果:
- 网络体与对医生的信任和患者满意度有负相关性.
- 网络粒体与患者的承诺有积极的相关性.
- 通过信任和承诺,cyberchondria对满意度产生间接负面影响;仅通过承诺就产生积极的间接影响.
结论:
- 医疗保健提供者应该解决患者的在线健康行为.
- 公共卫生系统必须促进数字素养和可靠的健康信息.
- 需要进行干预,以减轻网络冠状体对患者与医疗服务提供者关系的负面影响.
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