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积极提供加拿大官方语言的服务:开发患者体验问卷
Katrine Sauvé-Schenk1,2,3, Sarah Pignac1, Solange van Kemenade4
1School of Rehabilitation Sciences, University of Ottawa, Ottawa, Canada.
Journal of communication in healthcare
|January 14, 2026
概括
一个新的双语问卷评估了患者在加拿大门诊医疗保健中的语言考虑方面的经验. 该工具旨在通过评估访问期间如何处理官方语言来改善沟通和以患者为中心的护理.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 患者体验测量 患者体验测量
- 语言健康 公平 语言健康 公平
背景情况:
- 在加拿大医疗保健中使用官方语言优化了沟通,以患者为中心的护理和服务质量.
- 患者在门诊环境中对语言考虑的体验需要专门的测量工具.
研究的目的:
- 开发和验证一个调查问卷,测量患者在门诊医疗接触期间的语言考量.
- 评估双语工具的可用性和初步有效性,以评估官方语言服务的活跃提供.
主要方法:
- 文献综述,焦点小组,认知面试和前测试信息化的问卷开发.
- 在三个卫生组织的199名参与者进行试点测试,评估了时间稳定性和构造有效性.
- 调查问卷包括6个主题中的31个项目,以法语和英语提供.
主要成果:
- 最后的31项调查问卷涵盖了患者与提供者语言互动的关键方面.
- 试验测试显示了中等到良好的时间稳定性和初始构造有效性.
- 该工具旨在以任何官方语言在线填写.
结论:
- 这是第一个经过验证的双语问卷,专注于在门诊接触期间以官方语言积极提供服务.
- 该问卷提供了一个初步工具,用于评估患者在医疗保健环境中与语言相关的经验.
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