个性化是否意味着受欢迎? 关于预防自杀的内容分析 智能手机应用程序
Lourah M Kelly1,2, Sulaikha Buuh2, Melissa Schick3
1University of Massachusetts Chan Medical School, Dept of Psychiatry, Worcester, MA, USA.
Current psychology (New Brunswick, N.J.)
|January 16, 2026
概括
自杀预防应用程序缺乏个性化功能,以改善用户体验. 像安全访问这样的受欢迎因素与用户评级的质量没有相关性,这表明应用程序设计和用户满意度的脱节.
科学领域:
- 数字健康数字健康
- 心理健康技术 心理健康技术
- 自杀学 自杀学
背景情况:
- 智能手机应用程序 (APP) 提供实时支持,但它们在预防自杀方面的有效性尚不清楚.
- 个性化和互动性等关键功能可能会增强用户体验,但它们在自杀预防应用中的存在尚未得到充分记录.
- 在这个领域,应用程序受欢迎程度和用户评级质量之间的关系仍然是未知的.
研究的目的:
- 分析公开可用的自杀预防应用程序的内容,功能,受欢迎程度 (下载) 和用户评分质量 (星级).
- 为了确定个性化和互动功能是否包含在自杀预防应用程序中.
- 调查应用程序特征,受欢迎程度和用户评分质量之间的相关性.
主要方法:
- 对公开可用的自杀预防应用程序进行了内容分析,这些应用程序在2022年5月至7月期间下载.
- 两位研究人员使用移动应用程序评分表独立评分应用程序质量,第三位评分员解决了差异.
- 收集和分析了应用程序下载,功能 (例如安全计划) 和开发人员信息的数据.
主要成果:
- 分析的74个应用程序大约有2,349,710次下载.
- 只有22%的应用程序具有动态的,可个性化的安全计划.
- 应用程序的受欢迎程度与安全访问和降低风险信息有关,而用户评级的质量与开发人员的联系信息和研究人员的评级相关;受欢迎程度和质量预测指标之间没有重叠.
结论:
- 自杀预防应用程序在定制和动态功能方面表现出变化,但这些并不影响用户评级的质量或受欢迎程度.
- 吸引下载的功能,如安全访问和减少伤害信息,不一定会导致更高的用户满意度.
- 推动应用程序下载的因素和那些对自杀预防应用程序的感知质量作出贡献的因素之间存在显著的脱节.
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