基于能力-动机-机会框架的酒店员工驱动的绿色服务创新的多方法分析
Yifei Li1, Tianshu Li2, Yuanyi Ling3
1School of Culture and Tourism, Guangdong University of Finance & Economics, No. 21, Luntou Road, Haizhu District, Guangzhou, 510320, China.
Scientific reports
|January 17, 2026
概括
酒店的员工驱动的绿色服务创新 (GSI) 需要了解复杂的因素. 两个途径,重点是自治或组织支持,推动高水平的GSI,强调绿色人力资源管理 (GHRM) 的作用.
科学领域:
- 商业和管理的管理.
- 可持续性研究 可持续性研究
- 酒店酒店管理的管理.
背景情况:
- 绿色转型是酒店行业的战略优先事项.
- 员工驱动的绿色服务创新 (GSI) 机制尚未完全理解.
- 现有的研究经常使用线性模型,缺少复杂的相互作用.
研究的目的:
- 调查中国中高层级酒店中GSI的员工驱动机制.
- 超越线性观点,探索能力,动机和机会之间的复杂相互作用.
- 确定实现高水平GSI的途径.
主要方法:
- 利用了能力-动机-机会框架.
- 综合必要条件分析 (NCA),模糊集定性比较分析 (fsQCA) 和人工神经网络 (ANN).
- 分析了前线酒店员工的两波调查数据.
主要成果:
- 没有任何一个因素被认为是GSI的必要条件.
- 确定了两个足够的GSI高层次的途径:一个自主支持和能力驱动的途径,以及一个组织支持和动机驱动的途径.
- 人工神经网络 (ANN) 灵敏度分析强调了绿色人力资源管理 (GHRM) 的重要性.
结论:
- 通过不对称的配置路径实现GSI,而不是线性路径.
- 将系统的GHRM与员工自主性相结合,对于促进可持续的绿色创新至关重要.
- 调查结果为旨在增强GSI的酒店提供了实际见解.
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