在工人赔偿索赔期间与负面经历和精神疾病相关的因素:一项混合方法研究
Samineh Sanatkar1, Elizabeth Pritchard2, Libby Callaway3
1School of Public Health and Preventive Medicine, Monash University, 553 St Kilda Road, Melbourne, VIC, 3004, Australia. samineh.sanatkar@monash.edu.
受伤的工人经常在工人赔偿索赔中经历压力. 与保险公司的负面互动和索赔延迟显著增加了精神疾病和不良索赔经验的风险.
科学领域:
- 职业健康 职业健康 职业健康
- 心理学 心理学 心理学
- 公共卫生 公共卫生
背景情况:
- 工人赔偿制度旨在支持受伤的工人,但可能很复杂.
- 之前的研究表明,这些系统的导航通常对索赔者来说是紧张的.
- 系统产生的精神疾病健康是受伤工人的关注点.
研究的目的:
- 在工人赔偿过程中识别特定的经验,事件和相互作用,这些经验和事件有助于心理疾病健康.
- 了解在索赔期间影响受伤工人的心理健康的因素.
主要方法:
- 采用混合方法方法,将在线调查与后续的定性访谈相结合.
- 这项研究包括来自澳大利亚的533名调查受访者和20名采访参与者.
- 数据收集发生在2023年9月至2024年7月之间.
主要成果:
- 大多数参与者 (n=503) 报告了负面的心理健康影响.
- 与保险公司的负面互动 (OR=5.22) 和索赔批准延迟 (OR=4.12) 与负面索赔体验有显著的关联.
- 定性发现突出了与疾病或伤害有关的压力和负面后果在索赔过程中的主题.
结论:
- 该研究确定了赔偿索赔流程的可修改方面.
- 解决这些问题可能会改善员工的体验.
- 干预措施可以减少受伤工人中二次心理伤害的风险.
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