与消费者代表合作的最佳实践原则 关于患者安全调查小组的消费者代表
Yinghua Yu1, Charlotte J Molloy1, Lorelle Bowditch1
1Australian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences, Macquarie University, Macquarie Park, New South Wales, Australia.
概括
消费者代表 (CR) 越来越多地参与患者安全调查. 本研究概述了有效参与CR的最佳实践,重点是正式化其角色,提供团队支持,组织整合和培养支持性文化.
科学领域:
- 改善医疗保健 改善医疗保健
- 患者安全研究 患者安全研究
- 消费者对健康的参与
背景情况:
- 消费者代表 (CR) 在推进以消费者为导向的医疗保健方面至关重要.
- 将CR整合到患者安全调查中可以提高患者和家庭的前景.
- 实证研究正在出现CRs在这些角色的经验.
研究的目的:
- 提出最佳实践原则,以便有效地让CR参与患者安全调查.
- 以现有的洞察力来构建CRs的感知和经验.
- 优化将消费者观点纳入医疗保健安全流程.
主要方法:
- 采用对11名CR和10个焦点小组与卫生服务人员的采访进行的定性方法.
- 与来自澳大利亚四个司法管辖区的六名消费者咨询委员会共同设计研讨会.
- 主题分析以确定关键主题,并为最佳实践原则提供信息.
主要成果:
- 通过标准化招聘,明确的标准和公平的报酬来正式确定CR角色.
- 提供调查团队级别的支持,包括培训,指导和结构化的团队动态.
- 通过专门的途径,反机制和持续评估来加强组织整合.
- 推动全系统的文化转变,通过领导,立法支持和意识建设来重视CR.
结论:
- 该研究提出了一套最佳实践原则,以优化CR参与患者安全调查.
- 有效的参与需要一个多方面的方法,包括个人角色,团队动态,组织结构和文化变化.
- 这些原则旨在最大限度地提高消费者观点在改善医疗保健安全方面的贡献.
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