用户体验和基于人工智能的精神健康聊天机器人的安全性:范围审查协议
Lotenna Olisaeloka1,2, Chris Richardson1,2, Daniel Vigo1,2
1Department of Psychiatry, Faculty of Medicine, University of British Columbia, Vancouver, Canada.
PloS one
|January 23, 2026
概括
本文审查了生成人工智能 (GenAI) 心理健康聊天机器人,重点关注用户体验和安全. 它确定了当前的聊天机器人和风险减轻策略,以告知道德发展和实施.
科学领域:
- 数字健康数字健康
- 人工智能在心理健康中的作用
- 人与计算机的交互
背景情况:
- 心理健康问题是一个全球性挑战,存在严重的治疗差距.
- 数字心理健康干预 (DMHI),特别是聊天机器人,提供可扩展的解决方案.
- 生成型人工智能 (GenAI) 增强了聊天机器人的功能,但也引发了安全问题.
研究的目的:
- 为了对基于GenAI的心理健康聊天机器人进行范围审查.
- 识别和描述现有的GenAI心理健康聊天机器人.
- 专注于用户体验,安全和降低风险的策略.
主要方法:
- 遵守乔安娜·布里格斯研究所 (JBI) 和PRISMA-ScR指南.
- 在多个学术和研究引擎中系统地搜索数据库.
- 由两名独立审查员进行选和数据提取,采用描述性和专题分析.
主要成果:
- 一个全面的概述目前的GenAI心理健康聊天机器人.
- 识别用户体验和安全方面的创新实践.
- 突出该领域的知识差距.
结论:
- 调查结果将指导GenAI心理健康干预措施的伦理开发和实施.
- 为用户安全和人工智能驱动的心理健康工具的经验提供最佳实践信息.
- 解决对GenAI在精神卫生保健中的安全应用的进一步研究的需要.
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