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有意义的认可在提高护士保留率方面的作用
David A Dacanay1, Grace Smalley
1At Thomas Jefferson University Hospital Inc. (TJUH, Inc.) in Philadelphia, PA, David A. Dacanay, Jr. is the Nursing Excellence Coordinator and Grace Smalley is a Clinical Nurse in the Surgical Intensive Care Unit, the TJUH Inc. Nursing Professional Governance Wellbeing and Workforce Global Council Chair, and the Jefferson Health System Nursing Professional Governance Wellbeing and Workforce Council Chair.
实施一个结构化的认可计划,认可工具箱,显著提高了护士的参与度和工作满意度. 这一举措导致了更多的认可活动,提高了员工的有效性,并显著降低了护士流动率.
科学领域:
- 医疗保健管理的管理
- 护理劳动力发展工作人员
- 组织心理学 组织心理学
背景情况:
- 有意义的认可对于护士的参与,工作满意度和留守至关重要.
- 员工欣赏的差距会对医疗保健环境产生负面影响.
- 一种结构化的认可方法可以解决这些缺陷.
研究的目的:
- 引入和评估认可工具箱倡议.
- 加强在全医院和单位层面的认可实践.
- 评估加强认可对护理人员成果的影响.
主要方法:
- 在城市学术医疗中心实施识别工具箱.
- 美国重症护理护士协会的指导健康工作环境标准.
- 应用计划-做-研究-行动 (PDSA) 循环进行代改进.
主要成果:
- 积极的基于单位的认可计划从25%增加到62%.
- 员工效率评级有所改善,从21.59%上升到41.18%.
- 戴西奖提名人数从54人升至170人,营业额从22.7%下降至15.7%.
结论:
- "认可工具箱"倡议对劳动力稳定性和员工士气产生了积极影响.
- 结构化的认可计划有效地提高了护理工作环境.
- 投资于有意义的认可对于保留护理人员至关重要.
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