公共卫生机构内部和公共卫生机构之间的有效沟通:瑞士的定性研究
Maddalena Fiordelli1,2, Nicola Diviani2,3, Alexander Ort2
1Institute of Public Health, Università della Svizzera italiana, Lugano, Switzerland.
International journal of public health
|January 26, 2026
概括
在COVID-19期间,瑞士有效的公共卫生沟通需要明确的协议和集中结构. 解决角色紧张和州区差异等障碍对于机构间协调和应对危机至关重要.
科学领域:
- 公共卫生 公共卫生
- 卫生沟通健康沟通
- 危机管理 危机管理
背景情况:
- COVID-19大流行突显了瑞士公共卫生机构内部和公共卫生机构之间的重大沟通挑战.
- 了解这些沟通动态对于提高危机应对效率至关重要.
研究的目的:
- 探索瑞士公共卫生机构在COVID-19大流行期间面临的沟通挑战.
- 确定这些机构内部和各个机构之间有效沟通的关键障碍和促进因素.
主要方法:
- 在2021年,与瑞士公共卫生机构代表进行了质量在线半结构面试.
- 采访成绩单使用感应主题分析来分析,以确定新出现的主题.
主要成果:
- 促进者包括灵活性,专用资源,新流程,协调和经验知识.
- 有效的机构间沟通得到了明确的流程,积极的倾听,调解和强大的网络的支持.
- 障碍包括角色紧张,责任不清楚,资源有限,以及州和联邦政府层面之间的差异.
结论:
- 建议包括建立明确的协议,集中结构,弥合文化/语言差距.
- 持续培训和纳入不同的观点对于加强公共卫生危机中的沟通至关重要.
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