通过识别消费者知情的质量指标,构建紧急护理数据集:对焦点组讨论的分析
Emma Solly1, Gerard M O'Reilly1,2,3,4, Elizabeth Flemming-Judge4
1National Trauma Research Institute, Alfred Health, Melbourne, Australia.
Emergency medicine Australasia : EMA
|January 27, 2026
概括
患者和家人强调工作人员的互动,信息和等待时间是紧急护理质量的关键. 了解这些消费者观点对于在澳大利亚急救部门制定更高质量的措施至关重要.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 患者体验 患者体验
- 紧急医疗 紧急医疗
背景情况:
- 定义"紧急护理的质量"是复杂的.
- 患者和家庭的观点对于改善医疗保健至关重要.
- 现有的质量指标可能无法完全捕捉消费者体验.
研究的目的:
- 了解患者和家庭对紧急护理质量的看法.
- 为开发以消费者为中心的质量措施提供信息.
- 专注于澳大利亚的紧急护理环境.
主要方法:
- 使用三个半结构焦点组进行定性研究.
- 来自消费者专家小组的24名参与者.
- 使用NVivo.使用转录的焦点组数据的主题分析.
主要成果:
- 六个主要主题出现了:员工互动,信息提供,ED的时间,情感经验,特定群体的需求和系统感知.
- 积极的员工互动和清晰的信息增强了患者的体验.
- 长时间的等待会对体验产生负面影响,但舒适和隐私可以减轻这种影响.
结论:
- 未来的质量措施应优先考虑员工与患者的互动和情感支持.
- 在ED中,有效的信息交换和有效的时间管理是必不可少的.
- 措施必须对脆弱患者群体的需求敏感.
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