从协同到紧张:探索连接员工-人工智能协作和隐藏知识的心理机制
Yi-Bin Li1, Ting-Hsiu Liao2, Chih-Hao Tsai3
1Business School, Huaqiao University, Quanzhou 362021, China.
Behavioral sciences (Basel, Switzerland)
|January 28, 2026
概括
员工-人工智能协作增加了工作不安全性和知识隐藏. 对人工智能 (AI) 建立信任可以减轻这些负面的心理影响,促进更好的协作.
科学领域:
- 组织心理学 组织心理学
- 人与计算机的交互
- 人工智能伦理学 人工智能伦理学
背景情况:
- 人工智能 (AI) 的整合正在重塑工作场所动态和员工体验.
- 了解人类-人工智能协作的心理影响对于组织适应至关重要.
研究的目的:
- 检查员工-人工智能协作中的心理挑战和应对机制.
- 调查工作不安全的调解作用和人工智能信任的调节作用在员工-人工智能协作和知识隐藏之间的关系.
主要方法:
- 在中国知识密集型企业的348名员工中进行了三波时间延迟调查.
- 认知评估理论为分析员工对人工智能协作的反应提供了框架.
- 统计分析检查了直接,介导和缓解效应.
主要成果:
- 员工-人工智能合作显著增加了工作不安全.
- 发现工作不安全会促进隐藏知识的行为,调解合作与隐藏的联系.
- 对人工智能的信任缓冲了合作对工作不安全和随后知识隐藏的负面影响.
结论:
- 人工智能协作带来了一个悖论:虽然提高了效率,但它可以触发诸如知识隐藏之类的防御行为.
- 培养人工智能信任对于缓解工作不安全和促进人类-人工智能合作中的心理安全至关重要.
- 调查结果为管理人员提供了切实可行的策略,以促进信任和心理安全,通过有效的人类-AI团队合作增强创新.
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