工作中的人际关系动态:正面和负面经历如何同时影响工作态度?
Madison A Malcore1, Declan O Gilmer2, Vicki J Magley1
1Department of Psychological Sciences, University of Connecticut, Storrs, CT 06269, USA.
Behavioral sciences (Basel, Switzerland)
|January 28, 2026
概括
工作场所的不文明和亲社会互动显著影响工作态度. 人际经验,尤其是上司的经验,解释了员工对工作满意度和承诺的差异.
科学领域:
- 组织行为 组织行为
- 职业健康心理学 职业健康心理学
- 社会心理学 社会心理学
背景情况:
- 工作场所的虐待和积极的互动往往被孤立地研究.
- 员工经常在工作中经历积极和消极的人际事件.
- 在理解这些双重经验对工作态度的相对影响方面存在差距.
研究的目的:
- 检查工作场所不文明和亲社会经验对工作态度的相对重要性.
- 调查人际工作场所经历对愤世嫉俗,工作满意度,周转意图和承诺的影响.
- 探索这些经验对各种员工人口统计学的不同影响.
主要方法:
- 从美国东北部的一个大型大学收集的数据.
- 使用相对权重分析来确定每个人际经验对工作态度的贡献.
- 对已确定的工作压力因素进行控制的分析.
主要成果:
- 不礼貌和亲社会体验都与对组织变革的愤世嫉俗,工作满意度,营业额意图和情感承诺有显著的关系.
- 人际经历约占工作态度差异的50%,突显了它们的重大影响.
- 从监管人员获得的经验被认为是特别有影响力的.
结论:
- 人际工作场所经历在塑造员工的工作态度方面发挥着至关重要的作用.
- 与白人相比,这些经验对种族少数群体工人的工作态度的影响更大.
- 未来的研究应该继续探索工作场所人际关系动态及其影响的细微差别.
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