在沙特阿拉伯的不同提供者提供透析服务的患者满意度
Sarah S Monshi1, Hatoon M Alamri2,3, Afnan M Almuaddi2
1Department of Health Administration and Hospitals, College of Public Health and Health Informatics, Umm Al-Qura University, Makkah, Saudi Arabia.
Frontiers in nephrology
|January 28, 2026
概括
在沙特阿拉伯,患者对透析服务的满意度总体上很高. 影响满意度的关键因素包括性别和设施类型,私人设施和女性报告得分更高.
科学领域:
- 腎臟病學 (nephrology) 是一種醫學專業.
- 医疗保健管理的管理
- 患者体验研究 研究研究
背景情况:
- 透析是末期脏疾病的关键维持生命的治疗方法.
- 评估患者满意度对于改善透析服务质量至关重要.
- 了解满意度决定因素可以指导沙特阿拉伯的医疗保健政策和实践.
研究的目的:
- 评估沙特阿拉伯政府和私人医疗保健部门对透析服务的患者满意度.
- 确定影响患者对透析护理满意度水平的关键因素.
主要方法:
- 一项横截面的观察性研究利用了5,472名透析患者 (2023年1月至12月) 的二次数据.
- 用经过验证的Press Ganey调查在六个领域评估患者满意度.
- 用描述性统计和回归分析来分析人口统计和满意度预测指标.
主要成果:
- 总体患者满意度很高 (89.84±14.25),个人经验得分最高,透析领域最低.
- 私人设施 (90.41 ± 13.31) 的满意度高于政府设施 (88.57 ± 16.08).
- 女性患者,儿科患者和南部地区的患者报告满意度更高. 性别和设施类型显著预测了满意度.
结论:
- 在沙特阿拉伯,患者对透析服务的满意度通常很高,在人口统计和设施类型之间存在差异.
- 虽然差异在统计学上是显著的,但它们很小,表明患者的体验总体上是积极的.
- 加强以患者为中心的护理,解决区域差异,改善透析专用教育,可以进一步优化满意度.
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