父母在儿童医疗访问期间与虚拟,实体或无书记的经验:全国跨部门研究
Karen H Pletta1, Brad R Kerr1, Qianqian Zhao2
1Department of Pediatrics, University of Wisconsin School of Medicine and Public Health, Madison, WI, USA.
Clinical pediatrics
|January 31, 2026
概括
家长报告说,当被告知并要求许可时,在儿科访问中,他们对虚拟医学书记的满意度更高. 虚拟的书记者提高了家长的访问满意度,而不是面对面或没有书记者的存在.
科学领域:
- 儿科医疗保健 儿科医疗保健
- 医疗信息学 医疗信息学
- 患者体验 患者体验
背景情况:
- 医疗书记越来越多地被用于门诊机构,以提高医生的效率.
- 父母对照料的看法对于儿科医疗访问的整体满意度至关重要.
- 了解父母对不同写字方式 (虚拟,面对面,没有) 的舒适度和满意度对于最佳实施至关重要.
研究的目的:
- 评估家长对儿科医疗访问的看法,包括医疗书记的存在 (虚拟或面对面) 与没有书记的存在.
- 确定影响父母在这些访问期间的满意度和舒适度的因素.
主要方法:
- 进行了一项全国性,跨部门的在线调查.
- 从2148名0至17岁儿童的父母那里收集了数据.
- 进行了统计分析,以比较不同情况的家长的看法.
主要成果:
- 家长报告说,当他们被告知书写员的存在时 (P = .002) 和当他们被要求许可时 (P = .008) 的访问满意度更高.
- 父母表示,与实体书记相比,与虚拟书记更为舒适 (P < .001).
- 访问满意度与虚拟书记相比,与面对面或没有书记相比,显著更高 (P < .001),在感知供应商沟通方面没有显著差异.
结论:
- 虚拟抄写员的存在与儿科环境中父母访问满意度的增加有关.
- 告知父母并获得书记使用许可对满意度产生积极影响.
- 建议进行进一步的研究,包括定性研究,以探索增强父母与虚拟和未来人工智能书记者的经验的因素.
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