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人们选择接受人类的同理心,尽管AI的同理心评级更高
Joshua D Wenger1, C Daryl Cameron2,3, Michael Inzlicht4,5
1Psychology Department, The Pennsylvania State University, University Park, PA, USA. jdw6278@psu.edu.
Communications psychology
|January 31, 2026
概括
人们更喜欢人类的同理心,但当他们选择人工智能时,他们对人工智能的同理心的评价更高. 这种人工智能同理心悖论显示了人工智能在情感支持方面的好处,尽管用户更喜欢人类联系.
科学领域:
- 人与计算机的交互
- 人工智能伦理学 人工智能伦理学
- 同理心的心理学 同理心的心理学
背景情况:
- 大型语言模型 (AI) 可以产生看似同情的反应.
- 关于用户在人类和人工智能同情来源之间进行选择的研究有限.
- 关于人工智能在情感支持中的作用,出现了伦理和科学问题.
研究的目的:
- 调查用户对接收人类与人工智能的同情心的偏好.
- 检查用户如何评估人类生成的与人工智能生成的同情表达.
- 探索"人工智能同情选择悖论".
主要方法:
- 进行了四项研究,采用各种样本和刺激.
- 评估参与者对同情来源的偏好 (人与人工智能).
- 评估了同情反应的质量,有效性和感知到的努力.
主要成果:
- 参与者显著更喜欢从人类那里获得同情.
- 人工智能产生的反应在质量和有效性方面被评为更高.
- 当被参与者选择时,AI同情被认为更有努力.
结论:
- 人工智能同理心选择悖论强调了偏好和评估之间的差异.
- 人工智能同情可以是有益的,即使用户最初更喜欢人类来源.
- 人工智能有潜力补充情感支持,尊重用户的偏好.
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