通过VADER情绪分析改善公共卫生服务:关于患者投诉的案例研究
João Vasco Coelho1, Liliana da Costa Barbosa2
1Centro de Investigação e Estudos em Sociologia (CIES), Instituto Universitário de Lisboa (ISCTE-IUL), Lisbon, Portugal.
Journal of patient experience
|February 2, 2026
概括
这项研究表明,Valence Aware词典和情感推理器 (VADER) 有效地分析了医疗保健中的患者投诉. 这种情绪分析工具支持数字化转型,并改善以患者为中心的护理策略.
科学领域:
- 医疗保健管理的管理
- 自然语言处理自然语言处理.
- 数字健康数字健康
背景情况:
- 医疗保健系统在有效处理患者反方面面临着挑战.
- 数字化转型计划需要分析非结构化患者数据的工具.
- 了解患者情绪对于提高护理质量和运营效率至关重要.
研究的目的:
- 评估Valence Aware词典和情感推理器 (VADER) 对分析患者投诉的有效性.
- 探索情绪分析在支持医疗保健领域数字化转型中的作用.
- 评估VADER在改善患者体验管理和医疗保健流程优化方面的实用性.
主要方法:
- 使用基于规则的情绪分析工具VADER来处理免费文本患者投诉.
- 采用了与VADER集成的Orange文本挖掘工具,用于情绪分析.
- 分析了来自葡萄牙一家公共医院手术服务的63份患者书面投诉的数据集.
主要成果:
- 在患者反中,VADER在分类情绪方面展示了效率和准确性的平衡.
- 使用VADER的情绪分析有助于识别系统性问题,并为数据驱动的决策提供信息.
- 该工具支持以患者为中心的护理策略和选和优先级的流程优化.
结论:
- 在医疗保健机构中,VADER是对患者投诉快速情绪分析的一个有价值的工具.
- 情绪分析增强了数字能力,使医疗保健系统更智能,更具响应性.
- 这些发现支持整合NLP工具,以改善患者体验和运营效率.
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